Your trust. Our responsibility.

Alchemy BI Systems (Pty) Ltd respects your privacy and is committed to the responsible and lawful handling of personal information. This Privacy Policy explains how information may be collected, used, stored, protected and disclosed through our website and related communications in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Alchemy BI Systems (Pty) Ltd is the responsible party for personal information processed through this website and enquiries submitted to the business. The head office is in Durban, KwaZulu-Natal, South Africa. Privacy-related enquiries may be sent to admin@alchemybis.co.za.

Depending on how you interact with the website, we may collect information such as your name and surname, company name, work email address, telephone number, the service or business area you are interested in, the content of your enquiry, and technical information reasonably required to operate and secure the website.

Information may be collected when you complete a website form, email us, telephone us, request information about our services or otherwise communicate with Alchemy BI Systems. Technical data may also be generated automatically by the website, hosting environment, security systems or consent-management tools.

We may process personal information to respond to enquiries, provide and manage services, understand potential project requirements, communicate with clients and prospective clients, operate and secure the website, keep appropriate business records, comply with legal obligations and protect legitimate business rights. Where consent is required, it will be requested in an appropriate manner.

The website may use essential cookies required for security, WordPress functionality, form operation and privacy choices. If optional analytics, advertising or other non-essential technologies are introduced, the website consent mechanism should be used to manage them. Browser settings may also be used to block or delete cookies, although this may affect some website functions.

Alchemy does not sell personal information. Limited information may be made available to service providers or operators that support hosting, email delivery, security, IT administration, cloud services, professional services or other functions reasonably necessary to provide and manage services. We take reasonable steps to use service providers that can apply appropriate confidentiality and security measures.

Some technology, hosting, cloud or email providers may process or store information outside South Africa. Where personal information is transferred across borders, Alchemy will take reasonable steps to ensure the transfer is permitted under POPIA and that an appropriate level of protection applies.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for related business administration, or for a period required or permitted by law. Retention periods may differ for enquiries, client relationships, financial records, legal obligations and website security logs. When information is no longer required and no lawful reason for retention remains, it should be securely deleted, destroyed or de-identified where appropriate.

Alchemy takes reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, interference, alteration or disclosure. Measures may include access controls, secure hosting, account protection, software maintenance, backups, monitoring and controls applied by service providers. No internet transmission or online system can be guaranteed to be completely secure.

Subject to applicable law, you may request access to personal information held about you, ask for inaccurate or incomplete information to be corrected or deleted where appropriate, object to certain processing, withdraw consent where processing relies on consent, and lodge a complaint with the Information Regulator. Requests may require reasonable verification of identity.

Where direct electronic marketing requires consent under applicable law, Alchemy will seek that consent and provide a reasonable way to opt out. If a security compromise involving personal information occurs and notification is required by law, Alchemy will follow the applicable POPIA requirements and any directions of the Information Regulator.

Privacy-related requests or questions may be sent to admin@alchemybis.co.za or discussed on +27 84 260 4323. This policy may be updated from time to time to reflect changes in website functionality, service providers, legal requirements or business practices. The current version published on this website will apply from its stated update date.